Revocations and returns of items


If you need to return an item, be sure to follow these item condition guidelines and observe these details carefully:

You must declare the revocation of your contractual statement in text form (e.g. letter, email) or by returning the merchandise within a period of 14 days.

  1. The return has to be addressed to:
    dr.reinwald healthcare gmbh + co kg, Friedrich-Luber-Str. 29, DE 90592 Schwarzenbruck, Germany

  2. You must return an item in the same condition as it was received. New items must be returned unopened with the manufacturer's seal unbroken and intact, when applicable.
    You must also include, in the same condition as it was received:
    •    All packaging such as boxes, bags, and tags
    •    Accessories such as cords and remotes
    •    Certificates, manuals, and warranty cards 
    •    "Free gifts" or bonus items
    •    All items included in a bundle

    The right of revocation does not apply on contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs or which, by reason of their quality, are not suitable for return or may spoil quickly or whose expiration date would be exceeded, or for the delivery of audio or video recordings or of software where the seal on the data carriers has been broken by the consumer, or for the delivery of newspapers, periodicals and magazines.

  3. You have to pay for the cost of shipping the return back to us. We only accept returns that are prepaid.

  4. After checking the return we will pay back the value of the merchandise within 30 days. We prefer the same way for payback as receiving the money, if we do not get different instructions.